Last Updated: 16 August 2024
Thank you for shopping at Mardavam, the world’s first sustainability grooming marketplace. We are committed to delivering your sustainable grooming products safely and efficiently. This Shipping and Delivery Policy outlines our shipping options, delivery times, costs, and other important information regarding your order.
1. Shipping Destinations
Mardavam offers shipping to various international destinations. However, availability may vary based on the country or region. If we are unable to ship to your location, you will be notified during the checkout process.
2. Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs, including standard, express, and expedited shipping. Shipping costs are calculated based on the weight, size, and destination of your order, and will be displayed at checkout before you confirm your purchase.
- Standard Shipping: Typically takes 7 business days to arrive, depending on your location.
- Express Shipping: Typically takes 4 business days to arrive, depending on your location.
- Expedited Shipping: Typically takes 3 business days to arrive, depending on your location.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier issues.
3. Order Processing Time
Orders are typically processed within 2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the buyer. We recommend contacting your local customs office for more information on applicable charges before placing your order.
Please be aware that customs clearance procedures may cause delays beyond our original delivery estimates.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order. Please allow 48 hours for the tracking information to be updated by the carrier.
6. Delivery Issues
Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your order is returned due to an incorrect address, we will contact you to arrange re-shipment at your expense.
Lost or Stolen Packages: Mardavam is not responsible for lost or stolen packages once they have been delivered by the carrier. If your package is lost in transit, please contact our customer support team at info@mardavam.com, and we will assist you in filing a claim with the carrier.
Failed Delivery Attempts: If a delivery attempt is unsuccessful and the package is returned to us, we will contact you to arrange re-shipment. Additional shipping charges may apply.
7. Unclaimed Packages
If a package is unclaimed or refused by the recipient, it will be returned to Mardavam. We will notify you of the return and provide options for re-shipment or refund, minus the original shipping cost. If the package is unclaimed for an extended period, we reserve the right to cancel the order and issue a refund, minus any applicable fees.
8. Damaged or Defective Items
If your order arrives damaged or defective, please contact our customer support team at info@mardavam.shop within [Insert Number of Days] days of receipt. Provide your order number, a description of the issue, and photos of the damaged item(s). We will work with you to resolve the issue, including offering a replacement or refund if necessary.
9. Changes to This Shipping and Delivery Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes in our shipping practices, costs, or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about our shipping and delivery practices.
10. Contact Us
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:
Email: info@mardavam.com
Thank you for choosing Mardavam. We are committed to providing you with a smooth and reliable shopping experience.